Warranty Coverage​
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mme-ae offers ideal shipping methods for any requirement. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
Warranty Coverage
Our warranty covers manufacturing defects and faults in materials or workmanship for a specified period from the date of purchase. The duration of the warranty may vary depending on the specific product and will be clearly stated in the product documentation or on the packaging. Our warranty applies to measuring tools and electrical equipment purchased from authorized retailers or directly from our website.
Warranty Exclusions
While our warranty offers extensive coverage, certain circumstances may be excluded from warranty claims. These exclusions typically include, but are not limited to:
- Damage caused by improper use, misuse, negligence, or accidents.
- Unauthorized modifications or repairs.
- Failure to follow the product's operating instructions, including improper storage or maintenance.
- Normal wear and tear, such as worn-out cables, probes, or connectors.
- Damage caused by environmental factors, including exposure to extreme temperatures, moisture, or corrosive substances.
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Warranty Claim Process:
f you encounter a problem covered by the warranty, follow these steps to initiate a warranty claim:
Contact our customer service team via phone or email within the warranty period. Provide them with relevant information, such as the product model, serial number, and proof of purchase.
Our customer service representative will guide you through troubleshooting steps to determine if the issue can be resolved without a warranty claim.
If the issue persists and a warranty claim is necessary, our customer service team will provide you with instructions on how to proceed.
Depending on the situation, you may be required to ship the product to our service center for inspection and repair. Alternatively, we may arrange for an authorized service technician to assess and repair the product at your location.
Once the issue is resolved, we will promptly return the repaired or replacement product to you.
Limitations and Disclaimers:
Our warranty is provided in addition to any rights and remedies you may have under consumer protection laws. It does not affect your statutory rights as a consumer. The warranty is limited to the repair or replacement of the product and does not cover any incidental or consequential damages.
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