Powering Precision: Your Premier Distributor of Electrical and Industrial Measurement Equipment

Return Policy

Thank you for shopping with us! We want to ensure that you have a smooth and hassle-free experience with our products. Please take a moment to review our return policy below:

1. Returns

1.1 We accept returns within 2 days from the date of delivery.

1.2 To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

1.3 Please contact our customer service team at info@mmelectronics.co to initiate the return process. Provide your order number and a brief explanation for the return.

2. Refunds

2.1 Once your return is received and inspected, we will call you to notify you that we have received your returned item.

2.2 If the return is approved, a refund will be processed to your original method of payment within 1 or 2 business days.

2.3 Please note that shipping costs are non-refundable.

3. Exchanges

3.1 We offer the possibility of exchanging a product under the condition that the item is received in its original state, i.e., brand new and undamaged. To facilitate an exchange, the product must meet the following criteria:

1. The item must be in its original, unused condition.
2. All original tags, packaging, and accessories must be intact and included.

Customers can explore alternative models for exchange, provided they meet the same conditions as mentioned above. We are committed to ensuring your satisfaction and are pleased to assist you with a smooth exchange process.

4. Return Shipping

4.1 Customers are responsible for return shipping costs, except in cases where the return is due to a mistake on our part or a defective/damaged product.

4.2 We recommend using a trackable shipping service and purchasing shipping insurance for high-value items, as we cannot guarantee that we will receive your returned item.

5. Incidents During Shipping and Delivery

5.1 Prior to dispatch, each device undergoes a thorough inspection to ensure it is in perfect condition. We take great care in preparing and packaging your order to guarantee that it arrives to you in excellent condition. The customer assumes responsibility for any incidents that may occur during the shipping and delivery of the product. Once the item has been dispatched and is in transit, any associated risks, damages, or events are the responsibility of the customer.

6. Cancellations

6.1 If you wish to cancel your order, please contact us as soon as possible. If the order has not been shipped, we will process the cancellation and issue a refund.

7. Contact Information

7.1 If you have any questions or concerns regarding our return policy, please contact our customer service team at info@mmelectronics.co or tel: 00971(04) 447 6031.

Thank you for choosing mme-ae ! We appreciate your business and are committed to providing you with high-quality products and excellent customer service.